Shipping, Returns & Exchanges Policy

It's important to us that you're happy with your purchase!

Delivery Options:

• US Shipping: Delivered by Israel Post. According to postal service rates.

Delivery Options in Israel:

• Registered Israel Post: Delivery within 7-14 business days. According to postal service rates.(Please note: We are not responsible for delays by Israel Post.)

Pickup Option:

• Free Self-Collection: Available at our studio! Please arrange your arrival in advance: Poalei Tzedek 2, 2nd Floor, Room 322, Talpiot, Jerusalem.

Returns & Exchanges:

For order cancellations (for any reason), please return the product within 14 days of receipt with the original packaging, tags, and invoice. Defective items may only be returned if the defect was present at the time of purchase and not caused by use. Refunds are issued at Imaga Designs' discretion upon inspection of the returned product. Return shipping costs are not refundable.

Cancellations & Order Issues:

• For order cancellations (any reason), return the product within 14 days of receipt with original packaging, labels, and an invoice.
• Defective items can only be returned if the defect was present at purchase and not caused by use. In this case, Imaga Designs will cover replacement shipping.
• Refunds are issued at Aimaga Designs' discretion after inspecting the returned product. Return shipping costs may be deducted.

Store Credit:

• Choose a store credit for a future purchase and receive the full value of your returned item.
• Sale items (50% off or more, or priced 20% or less) are not eligible for exchange.

We strive to provide a seamless shopping experience. If you have any questions, please don't hesitate to contact us!!